This page explains how we take responsibility for our work. It is intended as guidance and does not replace our Terms & Conditions.

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Scope

Stonelab Sverige AB delivers custom work in natural stone. Each project is produced to agreed specifications and handled with professional care.

Natural stone varies in color, structure, and surface. These variations are part of the material and are not considered defects.

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What we are responsible for

We are responsible for:

Work carried out by Stonelab Sverige AB being performed with professional care
Materials supplied by us matching agreed specifications
Installation performed by us or our appointed partners meeting professional standards, where applicable

If an issue related to workmanship or supplied material is identified, we will review the situation and determine appropriate action.

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What is not covered

Our responsibility does not include:

Natural variations in stone
Normal wear, aging, or patina
Damage caused by improper use, insufficient maintenance, or environmental exposure
Work altered or performed by third parties
Issues arising after delivery or installation due to site or structural conditions

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What is not covered

Our responsibility does not include:

Natural variations in stone
Normal wear, aging, or patina
Damage caused by improper use, insufficient maintenance, or environmental exposure
Work altered or performed by third parties
Issues arising after delivery or installation due to site or structural conditions

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Reporting an issue

Any issues should be reported as soon as reasonably possible after delivery or installation. Supporting information may be requested.

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Terms & Conditions

This page provides general information only. All warranties, limitations, and responsibilities are governed by our Terms & Conditions, which always take precedence.

This page explains how delivery works.
It is intended as guidance and does not replace our Terms & Conditions.

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Delivery planning

All deliveries are planned per project, based on material, destination, and site conditions.

Delivery details are agreed as part of each project and may include delivery to site or another agreed location.

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Delivery timing

Delivery dates are estimates unless otherwise agreed in writing. Timing may be affected by production, transport conditions, customs procedures, or site readiness.

We communicate relevant updates as they occur.

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Site readiness

The client is responsible for ensuring that the delivery location is accessible and prepared to receive the material.

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Transfer of responsibility

Responsibility for the material transfers in accordance with our Terms & Conditions.

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Terms & Conditions

This page provides general information only. Detailed provisions regarding delivery, timing, and responsibility are set out in our Terms & Conditions, which prevail in all cases.